Tapestries-online.com
- Terms & Conditions |
| DELIVERY |
|
All our prices are freight costs inclusive.
This means that goods are delivered free of charge to
all customers from countries listed within geographical areas we are delivering
to, but please note that our prices do not include local taxes
or any custom duty. |
| PAYMENT METHODS |
| The
following payment methods are currently available through both our secure
web site ordering service and our telephone / fax / email ordering processes
: Credit card, cheques and bank transfers. We do accept personal cheques, cashier cheques, and bank drafts Goods purchased with a personal cheque will be shipped once the cheque has cleared. |
| SECURITY |
|
All on-line payments are securely handled and your
information is |
| PRIVACY POLICY |
| We
are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the French regulation and more specifically in compliance to the Article 16 the French Republic Law dated 6 January 1978 and related to computerized data bases and freedoms: "Loi informatique et Libertés".) and according to the Web Trader Code of Practice. We collect information about you for two reasons: Firstly, to process your order, and secondly, to provide you with the best possible service. The only information we collect is that which we are given at the time of ordering. We do not make your information available to any third party. All credit card details are shredded as soon as your order has been processed. |
| CUSTOMER SERVICE |
| Our
customer service line is open from 10 am - 6pm Monday to Friday (French
time - UTC/GMT +1h ) at + 33 139 500 581 (normal national telephone rates
apply). An answer phone service is available outside office hours. Customer Services can also be contacted by email on info@tapestries-online.com |
| ITEMS OUT OF STOCK |
| If
any item is out of stock, we will contact you to ask if you wish to wait. Receipts for on-line payments are sent by email. For all other payment methods, receipts are sent by email if applicable otherwise by post. |
COMPLAINTS |
| Complaints
arising from mis-delivery or goods damaged on arrival are dealt with immediately. We guarantee to keep you informed and to process and settle your complaint as quickly as possible. |
RETURN POLICY |
| If,
for any reason you are not 100% satisfied with your purchase, return it
within 7 days and we will exchange it or refund the purchase price, whichever
you prefer. Stair runners, stair carpet runners being cuts from rolls
as
custom-made items and hand tufted rugs being made to order are, regretfully,
non-returnable, unless there is damage or a defect in which case we will
happily provide
a replacement
of the
item
you ordered. We recommend that packages be sent back to us with original carrier or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. You are responsible for shipping costs back to our warehouse. We do not accept items that have been damaged or soiled. No refunds after7 days. Shipping charges are not refundable. Return shipping charges and cost are the responsibility of the customer. Once more we advise you to return any goods to us via recorded delivery, as, if they are lost, we cannot be held responsible for them. It is also advisable to insure the goods, so that the full value is covered if they are lost in transit. Should this arise then for all returned goods you must pay for carriage both ways in full + 10% of the order value for handling costs |